If this doesn’t solve the issue, contact us using this link to initiate your warranty.
What is covered by this warranty?
Lovense products are warranted against defects in materials and faulty workmanship for a period of one (1) year from the date of original purchase, when used in accordance with the respective products' user manuals. This excludes Lovense TPE sleeves, which are warranted under the same terms for a period of ninety (90) days. Claims under warranty must be supported by reasonable evidence. The warranty period begins on the original date of purchase.
Max (excluding TPE sleeve), Max 2 (excluding TPE sleeve), Nora, Lush, Lush 2, Lush 3, Hush, Hush 2, Exomoon, Ambi, Domi, Domi 2, Edge, Edge 2, Osci, Osci 2, Mission, Ferri, Diamo, Dolce, Hyphy, Gush, Calor, Lovense Sex Machine, Domi/Domi 2 Female Attachment, Domi/Domi 2 Male Attachment.
Max's sleeve, Max 2's sleeve, Lovense Sex Machine’s dildoes (S and L).
WHAT IS NOT COVERED BY THIS WARRANTY?
Lovense Sex Machine accessories: Universal Power Adapter (not included in US packages) and Hex Wrench.
What will Lovense do in the event of a warranty claim?
At Lovense, we stand by the quality of our products. If you discover a defect and notify Lovense during the warranty period, Lovense will, at its discretion, replace the product free of charge. Lovense will cover the cost of shipping replacement items.
What information is required?
Product serial number (located on the packaging).
Proof of purchase including the order number, purchase date, and location (website or store name).
Proof of defect in the form of a picture or video.
What is not covered by the warranty?
This warranty excludes any defects or damage arising from the product being used other than in the manner it was intended (as indicated in the product user manual), normal wear and tear, commercial use, lack of appropriate maintenance, inadequate installation, negligence, natural disasters, accidents, acts of God, and damages caused by abusive use, accident, modifications, or unauthorized repairs.
Due to the intimate and personal nature of our products, we do not offer any kind of satisfaction guarantee. Discontinue use if any pain, irritation, or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas.